Change Management
Develop the skills to plan and review changes with proportionate operational control through a learning path centred on Change Management. Explore concepts, guided practice and an applied project.
Build practical Change Management skills.
Skills and knowledge developed in this course.
- Change types
- Assessment and approval
- Implementation
- Change exercise
- Applied project: Plan and review changes with proportionate operational control
- Change Management — validation and review
About this course
This course develops practical capability in Change Management. Its course-specific content covers Change types, Assessment and approval, Implementation, Change exercise, followed by an applied project focused on plan and review changes with proportionate operational control. The lessons include concrete configuration, design, testing or operational decisions appropriate to the subject.
Who this is for
Administrators, developers and practitioners who work with Change Management or plan to take on responsibilities in this area.
Before you start
Basic computer literacy and a foundational understanding of it support & it service management. Prior experience with the named product helps with the practical exercises.
Plan and review changes with proportionate operational control
Deliver plan and review changes with proportionate operational control. Use the module outcomes to state requirements, demonstrate a working result, test an expected failure or boundary case, and document assumptions and follow-up work.
Course content
Course-specific syllabus and practical exercises. Lab release, access arrangements and final delivery scope are confirmed before enrolment.
01Change types
+
- Standard, normal and emergency change concepts
- Risk, impact and service dependencies
Practical exerciseApply change types to the plan and review changes with proportionate operational control and capture the validation evidence.
02Assessment and approval
+
- Evidence, test and rollback planning
- Decision roles and scheduling
Practical exerciseApply assessment and approval to the plan and review changes with proportionate operational control and capture the validation evidence.
03Implementation
+
- Communication and execution records
- Validation, rollback trigger and support cover
Practical exerciseApply implementation to the plan and review changes with proportionate operational control and capture the validation evidence.
04Change exercise
+
- Prepare a change for a sample service
- Review implementation evidence and improvement actions
Practical exerciseApply change exercise to the plan and review changes with proportionate operational control and capture the validation evidence.
05Applied project: Plan and review changes with proportionate operational control
+
- Define inputs, assumptions and acceptance criteria for: Plan and review changes with proportionate operational control.
- Implement the project using change types, assessment and approval, implementation, change exercise.
Practical exercisePlan and review changes with proportionate operational control.
06Change Management — validation and review
+
- Demonstrate the completed project against its acceptance criteria.
- Exercise an invalid-input or failure scenario and document the observed result.
Practical exercisepresent the project evidence, limitations and a repeatable handover.
Technical references
These primary vendor, project or standards sources inform this independent IT Purview outline. Reference pages checked 25 October 2026; current provider documentation and exam objectives take precedence when versions change.
From understanding to application.
Progress by learning milestone. The schedule is agreed around your starting level and learning goals.
- 01Learning milestone 1 In progress
Set the context
Change types · Assessment and approval
Establish the Change Management scope, baseline concepts and operating assumptions. - 02Learning milestone 2 In progress
Build the working skills
Implementation · Change exercise
Apply the core Change Management techniques in the course lab and record the result. - 03Learning milestone 3 In progress
Validate and handle exceptions
Check expected behavior, investigate a failure case and capture evidence for plan and review changes with proportionate operational control. - 04Learning milestone 4 In progress
Deliver the applied project
Complete plan and review changes with proportionate operational control, explain key decisions and identify a practical next step.
Career outlook after this learning path
Typical roles this roadmap can support, with broad salary ranges by relevant work experience.
| Role | 0–3 years | 3–7 years | 7–12+ years |
|---|---|---|---|
| IT Support Specialist | ₹3–6 LPA | ₹6–12 LPA | ₹12–20 LPA |
Ranges are indicative India-market compensation estimates in ₹ lakh per annum, not a salary promise. They reflect broad market guides and vary by location, employer, skills and role scope; the experience bands refer to relevant work experience, not time since training. Completing this course does not guarantee employment, a role, compensation or career progression. View market reference ↗