Software & IT services
For a service cancellation or refund request, email info@itpurview.com with the invoice or order number and a brief description of the request. The accepted quotation or statement of work governs cancellation, milestone payments and any project-specific refund terms.
Where the written agreement does not specify a process, we will review the work already completed, committed or reserved for the engagement, any non-cancellable third-party costs, and any prepaid scope not yet delivered. Approved refunds, if any, are limited by the applicable written agreement and law. Work already delivered and third-party charges may not be refundable where the agreement or law allows. We will confirm the assessment and any next steps in writing.
Professional training & course enrolments
Send a training cancellation or refund request to info@itpurview.com with the learner email, order/payment reference and course name. Any cancellation window or course-specific refund condition disclosed in writing for the offer or order applies. Please review that information before paying; if the offer does not make the cancellation terms clear, contact us before purchase.
For requests not covered by a stated course-specific window, we will assess the enrolment confirmation, scheduled cohort or course access, training or materials already provided, external costs committed for the learner and applicable law. Payment alone does not establish that a refund will be due; equally, this policy does not remove rights available under applicable law. We will communicate the decision and, if approved, the refund amount and processing steps in writing.
How approved refunds are processed
Approved refunds are generally sent to the original payment method through the payment provider, subject to provider processing times and the payment method’s rules. We may ask for reasonable information to locate and verify the transaction. Do not email full card numbers, passwords or one-time passcodes. For help, contact info@itpurview.com.